RETURNS & SHIPPING


RETURNS

WE WANT YOU TO BE STOKED WITH YOUR NEW PURCHASE!
Please note: We can only accept returns for product purchased from www.auricsurf.com (not items from our store in San Juan Del Sur, Nicaragua)

 

 

SALE RETURNS
All sale items are final sale; we do not offer refunds on any sale items unless deemed faulty.

 

 

REFUNDS

Any full priced items returned within 30 days of receiving the delivery from www.auricsurf.com are eligible for refund. Items must be in a new, unused condition, with tags attached and original packaging. Enclosed in your order you will find a Returns Slip. Please fill in the details of the return and include this slip with your items. Send return to:

AURIC SURF
Returns Department
807 Airport Access Road
Traverse City
MI 49686

Return postage and handling charges are at your own expense. A refund will be issued in the original form of payment, minus original shipping fees. Our returns team will process your refund and you will be notified by email once it has been finalized.


SWIMWEAR

Please make sure that swimwear is tried on over your underwear. If returning swimwear please ensure that the garment is in it’s original condition, unworn and unwashed. In the interest of hygiene we may refuse returns of items where it’s obvious that this has not been adhered to.



EXCHANGES

We cannot currently offer exchanges. If you would like a different size or color, you will need to refund the item(s) and make a new order. (See above for our returns policy)


FAULTY ITEMS

We can offer a full refund within 30 days on full priced or sale items if they are deemed faulty by our customer service team.
We will reimburse return postage in this instance.
If returned items do not fit the returns criteria (in a new, unused condition, with tags attached and original packaging) we reserve the right to deny the request for a refund.


INTERNATIONAL RETURNS

If you are based outside of the United States, please email us at info@auricsurf.com with your returns enquiry


SHIPPING

• Free standard shipping within the US.
• Free standard shipping to Canada on orders over $40
• Free International shipping on all orders over $150 USD (please note - it can take up to 28 days).
Canadian & International customers must pay applicable sales tax, duties and customs charges, which are determined by your local government. Duties and customs fees will be an additional amount collected upon delivery of your order. If your order is refused upon delivery, it will not be returned to Auric and no refund will be issued.
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